At North Shore Coffee Roasters, we are committed to delivering high-quality coffee and great customer service. Due to the perishable nature of coffee, we are unable to accept returns on roasted coffee products. However, if there is an issue with your order—such as receiving the wrong item or a damaged product, please contact us within 7 days of delivery, and we will do our best to make it right. Refunds or replacements are offered on a case-by-case basis. Merchandise or non-perishable items may be eligible for return if unused and in original condition.